Sopris Business Intelligence Solutions

Engage Customers with Intelligent Insights

Our technical proficiency is outstanding, but it’s our industry and business acumen that set us apart.

Microsoft Dynamics 365 for energy and utilities companies

Understanding customers to better engage with them requires intelligent insights collected from across the entire business. Sopris Systems helps businesses in the energy, field service, specialty contractor and professional service sectors take on this challenge.

 

We do this by designing, deploying and supporting Microsoft Dynamics 365 solutions that enable businesses to transform their data into timely and relevant information:

 

  • Understand customers better with a 360-degree view of the customer journey that reveals interactions so internal teams can make inferences and anticipate customer needs.
  • Predict business outcomes by generating data-driven predictions such as customer attrition, sales conversion, and sales forecasts.
  • Find the right audience to create more effective marketing and sales campaigns through granular customer segmentation based on known and predicted customer journeys.

 

With business intelligence capabilities like these—unleashed by the power of Microsoft Dynamics 365 and the expertise of Sopris—your business can connect data. You can then use that contextual information and artificial intelligence to match customers with previously-ambiguous activities and profiles.

 

This single view of customer activity across multiple communication channels gives your internal teams instant access to all communications. Gaining this capability allows you to present unified services to each customer—every department knows what other departments have communicated.

Microsoft Dynamics for Energy and Utilities Companies

TerraForm Power

Keeping ERP Clean—On the Cloud

With the help of Sopris Systems, TerraForm Power created a simple, singular, cloud-based platform to integrate all of its global enterprises.

Business Intelligence Solutions for Microsoft Dynamics 365

Microsoft Power BI

Business intelligence like never before

Go from data to insights in minutes with Power BI. Any data, any way, anywhere. And all in one view.

  • Deliver insights throughout your organization
  • Connect to hundreds of data sources, simplify data prep, and drive ad hoc analysis
  • Scale across the enterprise, with governance and security built-in

BI 360

The Complete Business Intelligence Suite

Complete Corporate Performance Management (CPM) solution with financial reporting & consolidations, budgeting & forecasting, and dashboard modules.

The BI360 suite also offers a data warehouse to combine your data sources and to empower all business users with self-service analytics critical to fast and efficient decision-making.

BI360 CPM for Microsoft Dynamics 365

For more information about how Sopris business intelligence solutions can improve your business insights, email us today.

If You Don’t Have a Succession Plan, Plan to Make One

I recently wrote about the importance of knowledge transfer in the face of rising retirement and turnover rates in the utilities sector. And yes, it is important to retain the information gathered over the past generation. But it is equally important to have the right...

Technology Can Help Knowledge Transfer for Utilities

One of the significant challenges facing utilities today is an aging workforce. At the same time, there is also the challenge of recruiting and retaining the next generation of workers. Times are changing for utilities, and it is unfortunate that many utilities...

Chatbots are like Tribbles with Jobs

Ok, maybe I’m reaching with this one.  I doubt most of you even know what a Tribble is. But, to those of you who’ve enjoyed Star Trek reruns of James T. Kirk (circa 1967) up to his ears in fuzzy little space puffs, you’ll understand the reference completely.   Today,...

Is Data Visualization a key to your success?

So, what exactly is Data Visualization? 90 percent of information transmitted to the brain is visual and 65 percent of the population are visual learners. That being said, data is measured, collected and analyzed to help reach a set of conclusions, providing...