Sopris Industry Solutions

Field Services

We’re widely considered the leader in enterprise solutions for projects and field services companies.

Dynamics Partner specializing in Services Sector

Improving Customer Experience and Profitability

Effective Field Services management requires multiple levels of coordination. In addition to skills training as well as the logistical and administrative aspects, Field Services companies need effective strategies to meet customer expectations, balance workforce utilization, and stay profitable.

Hitting all the targets is a major challenge and usually requires adopting new technology. When deciding which technology to deploy, it’s important to adopt solutions that the entire organization will buy into. Only then can businesses ensure sufficient ROI that helps drive improved customer services and increase service revenue.

Addressing the Entire Project Lifecycle

Within the IT industry, Sopris Systems is often referred to as ‘pioneers’ and ‘giant slayers’. We’re pioneers because we were among the first to bring the Microsoft Dynamics AX ERP solution to the US market.  We’re giant slayers because we routinely replace Oracle and SAP, and we beat out larger global systems integrators.

This unique combination plays a key role as we specialize in designing, deploying and supporting Microsoft Dynamics 365 technology solutions for Field Services businesses. Along the way, we also address the challenges of information overload and the growing complexity of customer service that firms face every day.

Our best-fit solutions encompass scheduling and mobile field management as well as ERP, CRM, project management and content management workflows. We deploy these solutions to address the most pervasive operational issues throughout the entire project lifecycle.

Business acumen, industry insight and proven technology

Sopris made the strategic decision to focus on Field Services firms based on our legacy of delivering superior projects and increased business performance for many of our current clients in this sector. Our clients’ success is based on our three-legged stool of business acumen, industry insight, and a proven technology platform. If we are not certain we can transform your business performance, we are quick to recommend others better suited for the project.

“Thanks to Sopris Systems, we can now empower our technicians with better intelligence for route planning, predictive maintenance, and knowledge sharing. Managers can be alerted for at-risk orders, manage tech performance, and track technician movement throughout the day.” KASCO

3 Ways Field Service Technicians Can Improve Customer Service

In a previous post on Omni-Channel service, I mentioned that customer service and satisfaction is becoming an increasingly important point of focus. Outside of the regular contact channels for customer service, field service technicians are perhaps the most important...

Improve CX with Omni-Channel Service

It's becoming increasingly important to focus your operations around customer service and satisfaction. According to 85% of organizations, the most competitive differentiator is the customer experience. The quality of the products and services that we provide are...