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Rain clouds and thunder clouds have always mattered to roofing and other specialty contractors, but in today's world the Microsoft Azure cloud can be just as important. One slows things down while the other speeds things up. If you're a contractor of any kind, then...read more
Sonata Software Announces Signing Definitive Agreement To Acquire US-Based Microsoft Dynamics 365 Field Services Partner Sopris Systems
Bengaluru, India /PRNewswire/ - Second strategic investment in a week aimed at achieving leadership in the global Dynamics 365 business Sonata Software, the leading global IT software services and solutions provider announced it has signed definitive agreement to...read more
Join this utilities webcast and learn why Dynamics 365 and Microsoft Azure are fast-becoming the business platform of choice for Utilities, Power Cooperatives and other energy providers.read more
In a previous post on Omni-Channel service, I mentioned that customer service and satisfaction is becoming an increasingly important point of focus. Outside of the regular contact channels for customer service, field service technicians are perhaps the most important...read more
It's becoming increasingly important to focus your operations around customer service and satisfaction. According to 85% of organizations, the most competitive differentiator is the customer experience. The quality of the products and services that we provide are...read more
Bobby Liles exits Microsoft to join Sopris Systems where his sales and technology experience will help Sopris continue to capitalize on growing market for ERP, CRM, field services and cloud in the energy sector. DENVER, COLORADO — OCTOBER 24, 2018 — Sopris announced...read more
If you are part of a field service organization, then you know that assigning field technicians to work orders is a core process that happens every day. There is a chance that you might even be the one doing the scheduling. If you are, I hope you aren’t using an Excel...read more
I recently wrote about the importance of knowledge transfer in the face of rising retirement and turnover rates in the utilities sector. And yes, it is important to retain the information gathered over the past generation. But it is equally important to have the right...read more