Sopris Business Intelligence Solutions

Understanding customers to better engage with them requires intelligent insights collected from across the entire business. Sopris Systems helps businesses in the energy, field service, specialty contractor and professional service sectors take on this challenge.

 

We do this by designing, deploying and supporting Microsoft Dynamics 365 solutions that enable businesses to transform their data into timely and relevant information:

 

• Understand customers better with a 360-degree view of the customer journey that reveals interactions so internal teams can make inferences and anticipate customer needs.
• Predict business outcomes by generating data-driven predictions such as customer attrition, sales conversion, and sales forecasts.
• Find the right audience to create more effective marketing and sales campaigns through granular customer segmentation based on known and predicted customer journeys.

 

With business intelligence capabilities like these—unleashed by the power of Microsoft Dynamics 365 and the expertise of Sopris—your business can connect data. You can then use that contextual information and artificial intelligence to match customers with previously-ambiguous activities and profiles.

 

This single view of customer activity across multiple communication channels gives your internal teams instant access to all communications. Gaining this capability allows you to present unified services to each customer—every department knows what other departments have communicated.