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Improve CX with Omni-Channel Service

Improve CX with Omni-Channel Service

Nov 5, 2018 | Microsoft Dynamics 365, Microsoft Dynamics CRM

It’s becoming increasingly important to focus your operations around customer service and satisfaction. According to 85% of organizations, the most competitive differentiator is the customer experience. The quality of the products and services that we provide...
Optimizing Your Resource Schedule Doesn’t Need to be Tedious

Optimizing Your Resource Schedule Doesn’t Need to be Tedious

Oct 24, 2018 | Enterprise Asset Management, Enterprise Resource Management, Field Services, Microsoft Dynamics 365, Sopris Systems

If you are part of a field service organization, then you know that assigning field technicians to work orders is a core process that happens every day. There is a chance that you might even be the one doing the scheduling. If you are, I hope you aren’t using an Excel...
If You Don’t Have a Succession Plan, Plan to Make One

If You Don’t Have a Succession Plan, Plan to Make One

Oct 15, 2018 | Energy and Utilities, Microsoft Dynamics 365, Sopris Systems

I recently wrote about the importance of knowledge transfer in the face of rising retirement and turnover rates in the utilities sector. And yes, it is important to retain the information gathered over the past generation. But it is equally important to have the right...
Is Data Visualization a key to your success?

Is Data Visualization a key to your success?

Aug 2, 2018 | Digital Transformation, Microsoft Dynamics 365

So, what exactly is Data Visualization? 90 percent of information transmitted to the brain is visual and 65 percent of the population are visual learners. That being said, data is measured, collected and analyzed to help reach a set of conclusions, providing...
Microsoft Connected Field Service WEBCAST for Asset-Intensive Industries

Microsoft Connected Field Service WEBCAST for Asset-Intensive Industries

May 1, 2018 | Energy and Utilities, Field Services, Microsoft Dynamics 365, Webcast

Ready to Transform the Way Your Business Delivers Field Services? Date: May 24, 2018 11:00-12:00 EST Join Sopris and Microsoft to learn how Microsoft Connected Field Service Solutions are helping utilities, specialty contractors, renewables, and other asset-intensive...
A Large Field of Field Services Software in 2017

A Large Field of Field Services Software in 2017

Oct 5, 2017 | Energy and Utilities, Field Services, Microsoft Dynamics 365, Professional Services, Specialty Contractors

If you manage a business that depends on field services professionals, you’ve no doubt utilized or at least been exposed to a number of field services software solutions that claim to “do it all”.  Don’t get me wrong.  There are more software...
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