It’s becoming increasingly important to focus your operations around customer service and satisfaction. According to 85% of organizations, the most competitive differentiator is the customer experience. The quality of the products and services that we provide...
If you are part of a field service organization, then you know that assigning field technicians to work orders is a core process that happens every day. There is a chance that you might even be the one doing the scheduling. If you are, I hope you aren’t using an Excel...
I recently wrote about the importance of knowledge transfer in the face of rising retirement and turnover rates in the utilities sector. And yes, it is important to retain the information gathered over the past generation. But it is equally important to have the right...
So, what exactly is Data Visualization? 90 percent of information transmitted to the brain is visual and 65 percent of the population are visual learners. That being said, data is measured, collected and analyzed to help reach a set of conclusions, providing...
Ready to Transform the Way Your Business Delivers Field Services? Date: May 24, 2018 11:00-12:00 EST Join Sopris and Microsoft to learn how Microsoft Connected Field Service Solutions are helping utilities, specialty contractors, renewables, and other asset-intensive...
If you manage a business that depends on field services professionals, you’ve no doubt utilized or at least been exposed to a number of field services software solutions that claim to “do it all”. Don’t get me wrong. There are more software...
